Frequently Asked Questions
Detailed answers to all your questions
about b1111
Deposits, withdrawals, sports betting, and support — straightforward and honest answers to the questions b1111 players ask most, all in one place.
It is natural to have questions when playing at b1111 — especially around making your first deposit, understanding bonus wagering, or how long withdrawals take. This page organises the questions Bangladeshi players ask most into four sections: withdrawals, cricket and sports betting, customer support, and deposits. Go directly to the section with the answer you are looking for, and contact our 24/7 live chat or email for any additional help.
Frequently Asked Questions
Withdrawal Questions
Yes, withdrawals at b1111 are processed 7 days a week, 24 hours a day. Whether it's Friday, Saturday, or any public holiday, your money reaches your bKash, Nagad, or other selected method within 10 to 45 minutes of submitting your request. Processing may occasionally take a little longer at night, but it is generally completed within the set timeframe.
Yes, for security and fund protection, b1111 only allows withdrawals to payment methods registered in the player's own name. That means your bKash, Nagad, Rocket, or Upay account must match the name on your national ID. Withdrawals to a third party's wallet are not permitted. This is part of the anti-fraud policy.
The minimum withdrawal amount at b1111 is ৳500. This limit applies equally to every method — bKash, Nagad, Rocket, Upay, and
bank transfer. If your balance is below ৳500, win a little more before withdrawing. Verifying your account details before
starting the withdrawal process ensures a smooth experience.
You need to meet the wagering requirement before withdrawing bonus winnings. For b1111's welcome bonus, the requirement is
20x wagering on the bonus amount — not on the deposit. For example: if you deposit ৳1,000 and receive a ৳1,200 bonus,
you need to place ৳1,200 × 20 = ৳24,000 in bets before the bonus winnings become withdrawable. Once the requirement is met,
you can withdraw normally through any supported method.
After a withdrawal request is approved at b1111, the money is generally credited to your wallet or bank account within 10 to 45 minutes. Occasional delays may occur due to network traffic or bank processing. If your money has not arrived after the expected time, contact live chat directly.
Cricket & Sports Betting
Decimal odds are straightforward — multiply the odds by your stake to get the total payout. For example, if the odds are
2.50 and you bet ৳100, you receive ৳250 if you win (profit ৳150). At odds of 1.50, a ৳100 bet returns ৳150.
The higher the odds, the greater the potential profit, but the lower the likelihood of winning.
b1111 offers a wide range of cricket betting markets. The most popular include match winner (which team wins), top batter
(who scores the most runs), innings total (whether the total runs will be over or under), and over-by-over betting.
These markets are especially popular in T20 and BPL matches. The match winner market is the most discussed among
bettors for matches like Bangladesh vs India.
If a match ends with no result or is abandoned due to rain or any other reason, the related bets are generally voided and
the full stake is returned to your account. However, in some markets where the result is determined by the
Duckworth-Lewis method, bets may be settled. Contact support for the terms applicable to a specific match.
Yes, b1111 offers live in-play betting. Odds update in real time even after a match has started, and you can bet based
on how each over or moment is unfolding. Live betting moves fast
— decisions need to be made quickly. This feature is available for cricket as well as football and kabaddi.
Support Questions
For a faster resolution, keep the following on hand before contacting support: your registered email or user ID, a detailed
description of the issue, the transaction ID or reference number for any payment-related issue, and the time when the
problem occurred. Screenshots are a bonus — they help identify the issue more quickly.
b1111 customer support is available 24 hours a day, 7 days a week — including Eid, Puja, and all other
holidays. If you run into a problem at any time of day, send a message on live chat or email without waiting.
The support team is active at night as well.
b1111 offers two support channels. First, live chat — when logged into the site, you can speak with an agent
instantly through the chat window. Second, email — for complex matters or when you need to send
documents, write to [email protected]. Help is available through both channels.
Absolutely. b1111's support team assists in both Bengali and English. Bangladeshi
players who write in Bengali will receive replies in Bengali — there is no language barrier. Whether on live chat or
email, agents will respond in Bengali when you write to them in Bengali.
Deposits
Depositing with Nagad is simple. Log in to b1111, go to the Cashier or Deposit section, and select Nagad as your payment method. Follow the on-screen instructions, enter the amount, and confirm the payment from your Nagad app. The minimum deposit amount is ৳300. Once the payment is successful, your balance updates instantly.
b1111 does not charge any deposit fee on its own. However, bKash may apply charges on transactions according to their own policy — that is bKash's matter. The process for depositing with bKash at b1111 is the same: go to the Cashier, select bKash, enter the amount, and confirm with your bKash PIN. The minimum amount is ৳300.
Deposits are usually processed instantly, but occasionally a network delay may cause a short wait. If your balance has not updated after waiting a few minutes, take a screenshot of the payment or note the transaction ID and contact b1111 via live chat or by emailing [email protected]. The support team will verify and resolve the issue promptly.
The minimum deposit amount at b1111 is ৳300 — and this applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, a minimum of ৳300 is all you need. New players can get started with a small investment and can receive up to a 120% bonus of ৳20,000 on their first deposit.
Bank transfers (such as Dutch-Bangla, BRAC Bank, Islami Bank, and others) generally take a bit longer than mobile wallets. Transfers made during banking hours are processed somewhat faster, while off-hours transfers may take a little more time. If your deposit is not confirmed, contact live chat with your transaction reference — the support team will verify it as quickly as possible.
Still have questions? We are ready to help
If the answers above did not resolve your question, b1111's support team will assist you directly. Chat in Bengali or send an email — whichever is more convenient for you.
Contact Live Chat